Position Summary:

We are seeking a detail-oriented Administrative Assistant to support our client's billing department and serve as the first point of contact at the front desk. This individual will play a vital role in both administrative billing support and front office operations, assisting medical billers with day-to-day tasks such as charge entry, denial follow-ups, insurance verification, and general data entry, while also managing reception duties including phone and visitor management. The ideal candidate is proactive, organized, and comfortable working in a fast-paced, team-oriented environment.

Key Responsibilities:

Billing Support:

• Assist with medical charge entry and data input into billing systems
• Support billing staff in reviewing and following up on insurance denials
• Verify patient insurance information and ensure accurate documentation
• Perform general administrative tasks such as scanning, filing, and organizing documents
• Respond to ad hoc requests from the billing team and assist with special projects as needed

Front Desk/Reception:

• Greet visitors and maintain a professional, welcoming environment at the front desk
• Answer, screen, and route incoming calls in a courteous and timely manner
• Monitor and respond to general office inquiries via phone and email
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain front office supplies and ensure the reception area is tidy and organized

Qualifications:

• Prior administrative or clerical experience, preferably in a medical or billing office
• Basic understanding of medical billing terminology and insurance processes is a plus
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Strong attention to detail and high level of accuracy in data entry
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Ability to multitask, stay organized, and prioritize tasks in a deadline-driven environment

Preferred Experience:

• Experience supporting a billing team or working in a healthcare setting
• Familiarity with medical billing software or electronic health record (EHR) systems
• Previous front desk or receptionist experience in a medical office environment